Editorial Services for Newspapers

Editorial services from Affinity ExpressIn 2011, we launched editorial services for news publishing clients. I recently had a chance to sit down with Affinity Express Managing Editor Alan Bonini and Vice President of Operations Kristin Meidell to get their perspective on the industry and the future. Outsourcing accelerates publishers’ ability to establish production hubs, re-purpose content, focus on critical value creation activities and cut costs. But I wanted to hear what Kristin and Alan had to say, as they are talking with clients every day and hearing directly about the pain points of news publishers.

What are the current challenges for publishers in terms of editorial?

KM: In markets in North America copy editing and paginating are being combined under one person. Very few papers have  many pure paginators anymore. News publishers have started trimming their own operations and want multi-tasking people. We’ve been able to respond to this demand by starting with pagination and moving into both services.

Has the service been well received by publishers?

KM: Publishers have been most receptive. In contrast, editorial departments do not usually welcome the idea of outsourcing functions. Instead, they want to do everything they can to reduce expenses internally.

For example, newspapers used to have people dedicated only to value-added sections such as travel, food, home guides, etc. Those departments have been collapsing to comprise fewer people. Where there was once a food editor, food paginator, travel editor, travel paginator, etc., now these functions are probably all done by the same person.

Why do you think outsourcing of editorial support services makes sense in today’s publishing industry?

AB: The first reason to outsource editorial is cost reduction. However, quality is a critical consideration. Editors have to be satisfied with the work they receive. In addition, the papers all have a unique voice that must be maintained.

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Enhancing Your Image with Ads about Community Service

We were looking through some of our best print ads for our newspaper clients last year. We were surprised by how many had a focus on community service and immediately thought, “we have a blog post!”

Just as people are more inclined to purchase from companies they get to know better on social media and relate to, they are more likely to view companies positively that demonstrate their volunteer and charity programs in advertising. That is, if they do it effectively.

There are three secrets to highlighting good works and doing it well:

  1. Create a strong headline.
  2. Feature images of people.
  3. Make ads about giving back (rather than touting product features and other sales pitches).

For example, this ad for Service King lures in the viewer with the headline: “Looking Out for You . . . on the Road and in the Community.” It ties in well with the company’s business, which is performing collision repairs. This effectively turns around a common distrust of car repair services. I’d be more inclined to trust a service that invests in causes I care about. Read more of this post

Build Your Brand on Social Media

Have you started out on social media but aren’t quite sure what to do with it? Do you wonder how you’re ever going to show your business’s competence and expertise in 140 characters? Or how to get people interested in your industry to follow you?

I provide some answers in this post at the Search Engine People blog. A taste:

Answer Questions

Answering questions from people about the way your industry or business functions is a sure-fire way of making yourself look like an expert (provided you actually know the answers). Look through topics related to your business on sites like Quora and LinkedIn and set up a saved search on Twitter and look at hashtags. Join industry forums and participate in discussions. Use web search and Google alerts to find more questions on those topics. Don’t just answer for the sake of getting your name in: you need to actually add something informative to the discussion.

What else can you do? Read the blog post to find out!

Reviewing Design Work

“Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.”

-    Winston Churchill

As a client, when reviewing creative work, it is important to give constructive criticism. When reviewing a print ad, logo design, web design etc., what is the best way to provide feedback? Here are some guidelines on how critiques should be made to get the end products you want.

1.  Be objective

Who is your primary audience? Will the design draw their attention? Sometimes we confuse our personal taste with the needs of the target market. By setting aside your own preferences, you can better review a designer’s choices on color, layout, visual imagery and typography.

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10 Recurring Features for Your Newsletter

NewsletterDo you think sending out a newsletter isn’t for you? What could you possibly put in it every week (or month)? Think about it: you might find more content ideas than you now realize. Here are some ideas for recurring features you can have in your newsletter.

Answer customer questions

What customer questions do you or your staff (especially customer support or sales) get frequently? A  recurring column in a newsletter is a great place to answer them.

Feature feedback

Dedicate one corner of your newsletter to glowing testimonials you get from your customers. That’s your little boasting spot! Read more of this post

Ten Most Popular Marketing Posts of 2011

For newer readers as well as those of you who missed them the first time around, here are our top marketing posts from 2011.

Designing Our Facebook Page Welcome Tab

Who knew a simple post describing how we created the design for our Facebook page welcome tab would be the most popular of 2011 (even though the post was published in July)?

Redesigning Business Cards to Include Social Media Info

Another post where we merely shared how we updated and improved a piece of marketing material, but judging by searches that led people to this post, quite a few of you are looking for help on designing business cards that include your social media URLs without being overwhelming. Read more of this post

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