Editorial Services for Newspapers

Editorial services from Affinity ExpressIn 2011, we launched editorial services for news publishing clients. I recently had a chance to sit down with Affinity Express Managing Editor Alan Bonini and Vice President of Operations Kristin Meidell to get their perspective on the industry and the future. Outsourcing accelerates publishers’ ability to establish production hubs, re-purpose content, focus on critical value creation activities and cut costs. But I wanted to hear what Kristin and Alan had to say, as they are talking with clients every day and hearing directly about the pain points of news publishers.

What are the current challenges for publishers in terms of editorial?

KM: In markets in North America copy editing and paginating are being combined under one person. Very few papers have  many pure paginators anymore. News publishers have started trimming their own operations and want multi-tasking people. We’ve been able to respond to this demand by starting with pagination and moving into both services.

Has the service been well received by publishers?

KM: Publishers have been most receptive. In contrast, editorial departments do not usually welcome the idea of outsourcing functions. Instead, they want to do everything they can to reduce expenses internally.

For example, newspapers used to have people dedicated only to value-added sections such as travel, food, home guides, etc. Those departments have been collapsing to comprise fewer people. Where there was once a food editor, food paginator, travel editor, travel paginator, etc., now these functions are probably all done by the same person.

Why do you think outsourcing of editorial support services makes sense in today’s publishing industry?

AB: The first reason to outsource editorial is cost reduction. However, quality is a critical consideration. Editors have to be satisfied with the work they receive. In addition, the papers all have a unique voice that must be maintained.

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Happy Holidays

It’s a holiday tradition at Affinity Express to recreate a well-known piece of art using embroidery digitizing. This year, the pressure was heightened since last year’s design just won us two awards: the Stitches Golden Needle awards for Design of the Year, Technical, Corporate and Design of the Year, Artistic, Corporate.

The subject we chose this year was a Renoir painting. And regardless of whether we win an award, I think we can be proud of this year’s design as well! What do you think?

Embroidery digitizing design of Renoir painting

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Digital Media and the Newspaper Industry: an Interview with Michael Fogel of Hearst

Michael Fogel, VP at Hearst Media

We recently met Michael Fogel, vice president of technology development at Hearst Newspapers. Hearst is a client of Affinity Express. Using our services to become more efficient and proactive is just one of the ways Hearst is adapting itself to the growing predominance of digital media and the decline in circulation and print ad revenues.

This blog post lays out Mr. Fogel’s views on the newspaper industry and explains how Hearst is riding the wave and leading the industry.

Digital Media Has Disrupted the Newspaper Industry

According to Mr. Fogel, the split in revenues for the newspaper industry used to be 80% advertising and 20% circulation. That was prior to double-digit declines in print revenues.

Not only have print revenues dropped dramatically, but newspapers are struggling to offer online services. Even as news publishers find ways to create and deliver digital products, margins on online services are lower and publishers need higher volumes to compensate.

How Hearst Uses Digital to Its Advantage

Unlike many of its counterparts, Hearst is surviving and even thriving in the digital world. The company was very close to realizing a year-over-year revenue gain in October. To Mr Fogel’s knowledge, no other news publisher can say this. Read more of this post

Designs of the Quarter: Online Ad, Coupon, Vector Art

The results of this year’s third Designs of the Quarter contest are in, and as always, I’m proud to present some of the best work within Affinity Express.

Online Ad

Designs of the Quarter: online ad

This eye-catching ad was an easy choice for Design of the Quarter because it grabs attention. Regardless of the online newspaper’s headline, you can’t ignore the ad because it surrounds the content. Even better, it earned high praise from our client: “We need to keep maintaining the high quality we’ve become accustomed to through Affinity Express. This is an AWESOME piece of creative built by your team. Keep up this great work.” Read more of this post

The Potential of Social Media Marketing for Small Businesses

Small businesses seem to agree that social media marketing is effective.

  • “Creating a profile on a social network” was named the most effective marketing or advertising tactic. (MerchantCircle survey, 2011)
  • 34% of respondents who had used social media said it helped them reach new potential customers and 15% said it increased sales. (Deluxe Corp survey, 2011)

via eMarketer

However, they are yet to explore the full potential of social media.

This should soon change: 83% small businesses plan to use social media for business. Yet social media is far from being indispensable: only 4% small businesses can’t do without it. Read more of this post

What Employees Say About Affinity Express

Earlier this year, when we revisited our core values and packaged them in the new avatar of ELITE, we asked employees what they thought of Affinity Express. We wanted to be sure that we all have the same view of the company, regardless of job function.

Here are some of the interesting responses we received.

Working in the outsourcing industry can be tough: there are tight deadlines, clients to please and targets to meet. And Affinity Express provides design services, so on top of everything else is the pressure to be creative. As these employees say:

“Affinity Express is different from other BPOs. Our industry is more creative.”

“Designing is a challenge in itself, but thinking outside the box for another culture and for clients in North America takes it to a new level.”

“The expectations for individuals at Affinity Express are very high, as the company does not compromise on quality. However, it helps all individuals reach levels where they can deliver the best quality for the roles they perform.”

“It is very busy, but everyone plays by the rules.”

“There is never a dull moment.”

Pune Team Party

Employees kick back at a team party

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Graphic Services Score 4.2 of 5

Thank You for Your FeedbackWe recently conducted our annual survey of graphic services customers. First of all, my sincere thanks to everyone who participated: nearly 300 of you took the time to answer our questions and we are grateful. We have pored through the results and read through every single word of your comments. Thanks to everyone who wrote critical feedback: we want to solve the issues you have had with using our services and make it easier and better for you. Our team is also responding to individual respondents with any concerns or issues.

And of course, every word of positive feedback encourages our team and makes us happy, and we’re grateful for your appreciation.

So, how did we fare? Read more of this post

Eight Tips on Organizing a Great Event

Event planning often falls under marketing, whether that means trade shows, client visits or corporate meetings. And if you are a small- to medium-sized business, the chances are you don’t have a budget to hire an outside firm or a consultant. We’re just back from the Affinity Express annual strategy workshop and I’m glad to say that it went quite well, from the hotel to the meals to the events. Based on this recent experience, here are some suggestions to increase the likelihood of success for your event, regardless of the type of meeting or the industry you are in.

1. Visualize the Details

This is probably the tactic that has helped me the most, especially when it comes to large events. You have to know the venues, details and agenda better than anyone. Plus, you should see them from the perspective of your participants. When you envision through how guests will enter, what they will see, what they will need and what they will expect, you can effectively cover all of the details. Your goal is to have the attendees relax and feel completely taken care of, even when you’re having a straightforward business meeting.

This is one reason why you see signs with group names and directions in hotels when there are events. Having people wander around aimlessly, wondering where they are supposed to go, is not the best start to a gathering. The annual event for the Chicago chapter of Go Red For Women was a great example of effective signage. It was a large hotel and there was no doubt where to report, check your coat, find the ballroom, etc. They answered all the questions before they could be asked (and we were proud to have helped design the signage).

Dinner at the strategy meeting

Dinner was a time to relax and have more informal conversations

For our dinners around the strategy meeting, I had perused the menus and arranged for special requirements in advance. Each day, I arrived early to meet the servers, select wine and appetizers, discuss the approach with the staff and ensure everything was set up the way I wanted. Over the course of four days, my boss never started a question with, “Did you . . .?” When our guests arrived, they didn’t have to think, just enjoy themselves, which they certainly did. I’m not naming names but there was spontaneous karaoke at one point! Read more of this post

Choosing the ELITE Logo Design

With the announcement of our new Affinity Express ELITE initiative to better communicate and reinforce our company’s core values, we launched an internal design contest in July to develop the ELITE logo.

All Affinity Express employees were eligible to participate. Designs had to include “Affinity Express” and “ELITE” (in all caps because it is an acronym). We asked them to take into account the company branding standards and colors, but work to develop an attractive logo that demonstrates our creativity and design capabilities. Individuals could submit designs or teams could work together. And multiple entries were permissible.

I’m happy to say that we received hundreds of amazing designs and this was our most popular contest since our corporate logo was developed several years ago. Entries were reviewed without any names or identification and voted on by a team of Affinity Express personnel, including Human Resources and Marketing representatives.

The first thing we did was eliminate entries we didn’t believe would work for a variety of reasons (e.g., because the colors were off, the designs were not interesting or they didn’t have balance with our logo). We also got a lot of variations on the same theme and had to drill down to one representation of an idea. As we went through our review process, it was important for us to consider how logos would appear in different media: on memos, the website, t-shirts, posters, presentations and more. Read more of this post

Designs of the Quarter: Video, Print Ads, Flyers and Image Editing

For our second Designs of the Quarter contest this year, we called for entries in the categories of: flyers, print ads, video ads and image editing. Now that we’ve shared the good news with our team in our newsletter, we’re pleased to let you know about the winning designs.

Flyer

This flyer stood out because the image ties in perfectly with the headline, “Healthy Kids” and grabs attention. The boy looks ready to take on the world! Plus, the layout of the text lets readers easily grasp the point: donations are requested for this worthy cause. When you have so little time to engage, it is important that messages come through quickly.

Designs of the Quarter: flyer
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Our Parent Company, Ayala Corporation

Ayala logoFor those of you who don’t know, our parent company is LiveIt Investments, the holding company for Ayala Corporation’s investments in the business process outsourcing (BPO) sector. Ayala Corp is one of the largest conglomerates in the Philippines. This association has many advantages for Affinity Express, not least being the stability and financial backing that they provide, allowing us to be a dynamic, versatile company.

The 2010 Ayala Corporation Annual Report was released recently and we were featured as a valued company in the portfolio of LiveIt Investments, Ltd.

Here are some highlights from the report. Read more of this post

2011 Global Services 100: We’re in Again!

Affinity Express is included in the 2011 Global Services 100The U.S. holiday was on July 4th but there are fireworks going off in our offices around the world these days. Affinity Express was named to the 2011 Global Services 100—companies that define leadership in IT and business process outsourcing! Not only that, we were selected as one of the top 5 knowledge process outsourcing providers. Wow! This is the second year in a row we’ve been included but we are even more excited than we were in 2010.

As the person at our company who compiles the information and submits the application, I can tell you that the process is not easy. There are numerous financial, client, process, technology and human resources questions to answer. The reason is that Global Services 100 (GS100) companies are chosen through a detailed method that evaluates them across several quantitative and qualitative dimensions. I’m glad they liked what they saw in Affinity Express! Read more of this post

SMBs and Social Media Marketing

Facebook design created by Affinity Express“Small and medium-sized businesses look for new customers on social media,” eMarketer says. The article quotes studies that say SMBs find social media effective and important for marketing.

The best part of that article, though, (in my completely biased opinion) is that they reference our survey on the use of online marketing and advertising by SMBs, and the fact that 50% of our respondents reported having used social media marketing.

Interestingly, another survey quoted by the article found that 83% SMBs planned to use social media marketing this year. Even more interesting, nearly two-thirds of SMBs in another survey said they used Facebook alone to promote their business.

All of this attests to the growing prevalence and effectiveness of social media marketing. This is in line with my own assessment as well. As a company, we’ve seen more orders for social media work in the past few months (designs for Facebook tabs or Twitter backgrounds, for example). We have trained and are training our people on the peculiarities of designing for social media. Our E-Marketing Manager Unmana Datta recently had an article on Facebook marketing published in Supplier Global Resource, a publication targeted at promotional products suppliers. Read more of this post

Core Values for the Affinity Express ELITE Club

A couple of years ago, we articulated the core values of Affinity Express:

  • We are passionate about efficiency and measuring continuous improvement.
  • We work hard and exceed expectations—our own and our clients.
  • We harness our creativity, dynamism and innovativeness to make our clients look good.
  • We are team players who are honest and transparent with each other.
  • We conduct ourselves with the highest standard of ethics and integrity.

These are values our company stands on, and we wanted every employee of Affinity Express to live and work by them.

Award function in India office of Affinity Express
Award function in the India office (I’m in the center)

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Lack of Affordable Resources is the Biggest Challenge SMBs Face with Online Marketing

So how can more SMBs embrace the advantages of online marketing? If online marketing is actually more effective than they think and small businesses lack the resources and the knowledge to use it more effectively, how can this change?

But first, some more data. We asked our respondents about the challenges they face in online marketing.

Challenges of Online Marketing for SMBs: Affinity Express survey

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Only 63% of SMB Respondents Have Used Online Advertising or Marketing: Affinity Express Survey

In our recently concluded survey of our small business customers, we asked them about their use of online advertising and marketing tactics.

63% respondents have used online advertising and marketing: Affinity Express survey

Street Source Completes First Year, Changing 23 Lives Forever

Street Kids International (SKI) and its partner Project Concern International (PCI) have completed the recruitment, training and placement phase of the Street Source project. To date, 23 youth in Pune, India participated in the pilot program, 13 have been placed with employers and six are actively seeking employment. All youths were placed through the efforts of PCI. They acquired good jobs in fields such as accounting, data entry, reception, marketing, and call centers and proved their capabilities and intelligence. More than 40 training sessions were completed in spoken English, time management, budgeting, having a positive attitude, job atmosphere, interview skills and resume preparation, so they are capable of performing any type of job. The training and placement process has been reviewed as very positive by all of the parties and many useful recommendations for improvements have been made by the youth, trainers and employers.

Affinity Express Supports Street Source

Participants in the Street Source Program

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Designs of the Quarter: Q1 2011

This year’s first Designs of the Quarter are here! The categories this time around were pre-media, online ads and embroidery digitizing.

Pre-Media

I love this first design. The clean grey-on-white text, the pop of red, those luscious-looking strawberries . . . It just holds your attention and makes you want to read it.

The Future of Affinity Express: Business and Function Leaders Weigh In

As we continue to refine and expand upon our strategy for the next few years, I thought it’s a good time to touch base with our business and function leaders and ask them for their views about the company. Participating in this candid chat about the circumstances and future of Affinity Express are President of Advertising Services David McTarnaghan (McT), President of Pune Operations Sunil Garde (SG), Chief Technology Officer Frank Dickinson (FD), Chief Digital Officer David Kang (DK), Vice President of Global Human Resources Tinna Hall (TH) and Vice President of Pre-media Operations Mike Marinos (MM).

When you were first considering joining Affinity Express, what did you find inspiring or exciting about the company and its possibilities? Read more of this post

Build Teamwork in Six Steps

No matter what business you are in or your specific role, you rely on teamwork. Do you want the telephone answered professionally and the proper information conveyed? Does your website need to be updated to reflect new pricing? Is your computer acting up? Are parts needed from an outside supplier to meet a client deadline? Should billing be sped up so you can collect accounts receivables faster each month?

Whatever the requirement, you can’t achieve the goals of your function or for your company without inspiring and reinforcing teamwork constantly.

In the case of Affinity Express, we have to keep more than nine hundred employees, who are scattered across several different offices in three continents, feeling like they are part of the same team and pulling in the same direction.

As our CEO Ken Swanson pointed out, building teamwork is no easy task. And it is one that never ends. Based on our experience, here are some ways you can improve teamwork in your environment. Read more of this post

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