Writing an Effective Creative Brief for a Design Project

A creative brief is almost like a roadmap for how a project will turn out. It is the best chance to set the tone of your project so it starts off in the right direction. Your design will be only as good as your brief.

I remember a quote from a seminar on writing good briefs conducted by the Philippine Association of National Advertisers (PANA): “It is the miracle and magic of advertising that a structured, formal document can produce communication that touches people emotionally.”

There are all types of creative briefs and methods for developing them. The approach you use is less important than the mission: communicate clearly and thoroughly what you want. In other words, provide detailed instructions.

Affinity Express has order management systems (AESB and IDEA) that guide our clients through all the critical details, from size to folding specifications to fonts that must be used. Essentially, our technical team created an electronic client brief to make it easier for clients to communicate. We give them an area for “Additional Instructions” in which they can write anything that might help inform the designers. They can also attach as many reference documents as possible to show styles they like, old versions of documents, color combinations that work well and more.

Whether you are a client and use Affinity Express or not, here is what you should include in your creative brief for your internal team members and outside providers.

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“Visual Marketing”: the Book

Visual Marketing bookAs a marketer in the business of advertising and marketing design, I was intrigued when I first heard of the book Visual Marketing, and I was glad to get my hands on it. The premise of the book is both exciting and unoriginal: that visuals have as much to do with marketing as copy or sound is of course, well recognized, and has been used to great effect by advertisers and marketers alike. This book, however, is about visual marketing in the new world of online media: so it is infographics, web design, apps and games that take the center stage along with logos, signs, banners, print mailers and business cards—and thankfully, there isn’t a TV ad in sight.

Yet this isn’t a graphic design book: in fact, some of the examples deal with copy or an interesting business name, making the point that all the elements of marketing go hand in hand and are most effective when they all work together to enforce the message.

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Getting Line and Paragraph Spacing Just Right in Your Document

Line and paragraph spacing can make a lot of difference to the look of a document, yet it’s often overlooked. In this post, I share some really simple tips on spacing and how to get it right.

The standard spacing strategy is to use a decreasing amount of space as you move down the document.

The space between the title block and the text that follows should be the greatest: that sets the title apart from the rest of the document. The space between a section heading and the body text that follows it should be more than the space between the lines of text that after the heading. Following this simple spacing rule will make the document easy for your readers to follow.

Spacing and Leading

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Designs of the Quarter: Pre-Media and Print Ads

Once again in Q4 of 2011, we called for submissions to our Designs of the Quarter contest. This time, we did not limit the categories, so all Affinity Express designers could participate. We were pleased with the response and the committee selected these four to feature. For the first time, we had two winning entries from the same person, who is clearly a design superstar in the making!

Oasis Cafe

Check marks the spot—in coffee beans on the cover of this menu, which is an interesting device to incorporate the main product in the design in a fresh way. It is reinforced by the coffee cup at the bottom. The brown, black and white color scheme works well for a coffee-oriented restaurant and the layout is clean and easy to read, despite there being a lot of text.

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10 Steps to Keeping Marketing Communications Updated

At the start of the year, every marketing department needs to update their materials and documents and make sure they’re ready to use. Now that I’m done with mine, I put together a checklist that you can use too.

Affinity Express Price Sheet

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Build Your Brand on Social Media

Have you started out on social media but aren’t quite sure what to do with it? Do you wonder how you’re ever going to show your business’s competence and expertise in 140 characters? Or how to get people interested in your industry to follow you?

I provide some answers in this post at the Search Engine People blog. A taste:

Answer Questions

Answering questions from people about the way your industry or business functions is a sure-fire way of making yourself look like an expert (provided you actually know the answers). Look through topics related to your business on sites like Quora and LinkedIn and set up a saved search on Twitter and look at hashtags. Join industry forums and participate in discussions. Use web search and Google alerts to find more questions on those topics. Don’t just answer for the sake of getting your name in: you need to actually add something informative to the discussion.

What else can you do? Read the blog post to find out!

Reviewing Design Work

“Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.”

-    Winston Churchill

As a client, when reviewing creative work, it is important to give constructive criticism. When reviewing a print ad, logo design, web design etc., what is the best way to provide feedback? Here are some guidelines on how critiques should be made to get the end products you want.

1.  Be objective

Who is your primary audience? Will the design draw their attention? Sometimes we confuse our personal taste with the needs of the target market. By setting aside your own preferences, you can better review a designer’s choices on color, layout, visual imagery and typography.

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10 Recurring Features for Your Newsletter

NewsletterDo you think sending out a newsletter isn’t for you? What could you possibly put in it every week (or month)? Think about it: you might find more content ideas than you now realize. Here are some ideas for recurring features you can have in your newsletter.

Answer customer questions

What customer questions do you or your staff (especially customer support or sales) get frequently? A  recurring column in a newsletter is a great place to answer them.

Feature feedback

Dedicate one corner of your newsletter to glowing testimonials you get from your customers. That’s your little boasting spot! Read more of this post

Ten Most Popular Marketing Posts of 2011

For newer readers as well as those of you who missed them the first time around, here are our top marketing posts from 2011.

Designing Our Facebook Page Welcome Tab

Who knew a simple post describing how we created the design for our Facebook page welcome tab would be the most popular of 2011 (even though the post was published in July)?

Redesigning Business Cards to Include Social Media Info

Another post where we merely shared how we updated and improved a piece of marketing material, but judging by searches that led people to this post, quite a few of you are looking for help on designing business cards that include your social media URLs without being overwhelming. Read more of this post

10 Tips on Designing Brochures

With Mel Fernandez

Even with the prevalence of digital marketing, brochures are common marketing materials, used in both printed and electronic form. We use them to present our company and its products and services in an interesting way that grabs readers’ attention and makes them want to buy from us or work with us. To be effective, a brochure must have solid branding, strong visuals, clear and concise messaging, and effective page layout and design.

When we recently re-wrote and re-designed an Affinity Express trade show brochure (for print) and some posters to display in our booth, we took the time to document the process. Mel and I have worked together on dozens of brochures and come at it from two perspectives: strategy and content for me and design and branding for Mel.

Together, we came up with the following tips that will help you create effective brochures.

Affinity Express graphic services brochure

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Using Cartoons for Marketing

Cartoon created by Affinity Express

Cartoon created by Affinity Express for a client

I have been reading the book Visual Marketing by David Langton and Anita Campbell, and came across the example of cartoons to market CaseCentral. CaseCentral markets eDiscovery software to law firms and corporations, and these “Case in Point” cartoons are meant to draw attention, entertain as well as demonstrate the company’s knowledge of the field.

That is a smart use of visual marketing, and it reminded me of the Indian consumer goods company, Amul. Amul Butter cartoons appear on billboards and newspapers all over India. Each cartoon references some current event—an election, a new movie, a sleazy scandal—and the tagline is at once a pun on and a comment on the event that it references. They have been doing this for decades and these cartoons are immensely popular: you can browse through some here.

If you haven’t guessed already, I am in awe of the Amul campaign. They combine contemporary relevance, story-telling and art to create a powerful message that evokes the brand and ties in the product, and they have done this consistently for over three decades. If that isn’t brilliant, I don’t know what is.

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How to Work with Designers

Over at the Search Engine People blog, I offer more advice on working with designers.

Working with someone in a remote office is always difficult, but when I started out, I found it harder to get design done efficiently because I didn’t know much about design and I hadn’t realized how I could be a better client.

So here’s some of  what I’ve learned the hard way!

Once in a while you work with a designer who can take your “I want something pretty, but corporate, and use our brand colors but do something different and fluid” and turn it into a fabulous design. (Thanks, Mel!) But lets face it, that’s really rare. So here are some tips for marketers and business-owners on working with web or graphic designers (whether they are employees, freelancers or a business services provider).

Give detailed instructions.

This is the most obvious but also most important tip. Especially when you start out working with a new designer or provider, make sure you write down every little thing you can think of. Here are some common aspects I often forget to specify:

  • The size of the design (in pixels or inches or whatever works for you)
  • The purpose: Is it for print or web? Will it be used in your blog and have to fit into the blog column? Is it a direct mail piece that has to fit into a certain size of envelope?
  • Do you have preferences on how the design should be laid out? How many columns? How much space should the image take up?
  • When do you need it?

And make clear what you can’t do: e.g., change the colors in your logo, use serif fonts, or whatever your guidelines are. Which brings us to…

Click here to read 8 more tips.

9 Tips on Getting the Most out of a Conference

Attending a business conferenceIf you’re like me and work in a small department, conferences are an incredible opportunity to learn about what’s new in your field and meet people who do similar work. I went to my first two professional conferences this year, the Click Asia Summit in Mumbai and Ad-tech in New York. I was extremely excited to meet speakers I’ve read and heard of, people doing incredible things in marketing, and just meet a group of fellow marketers and chat with them about challenges we all face.

But if you have a tight budget (and who doesn’t?) conferences, including traveling to them and staying at hotels, can be extremely expensive. So how do you make the most of every single industry event you attend?

1.  Find the best events

This is obvious, but also probably the most important. With so many events in the year, which one(s) give you the most bang for your buck? Research online, read blog posts on the last year’s events, and ask people (both on Twitter and your real-life colleagues). What are your objectives? What do you want to learn about? What kind of people do you want to meet? Figure all this out and then check out which event makes the most sense for you. Read more of this post

Designing Our Website Icon/Favicon

How do you make your brand stronger down to the smallest detail? How can you enhance your website and stand out from competitors and other companies? Try using a favicon, which is also known as a favorites icon, to display in the address bar when your site is open in the web browser. You can see them today on most popular websites, such as Facebook, Twitter and LinkedIn.

Facebook Icon Twitter Icon LinkedIn Icon
Facebook Twitter LinkedIn

Without an icon, your site can look flat or worse, like you don’t care enough to create one.

Affinity Express didn’t have a favicon, so I suggested creating one and took on the task of designing a 16×16-pixel icon that could also be used in various media such as Facebook. I wanted our favicon to convey creativity because we offer advertising and marketing production solutions and have a team of more than 900 designers. With this in mind, I developed several design studies that were true to our corporate branding.

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Happy Halloween

Witch's Cat

With Diwali celebrations in India last week and Halloween today, it seems like a special time everywhere! Diwali is the festival of lights and if you’re in India at this time, you can expect to see every window in every home or shop lit up with traditional oil lamps or the equally ubiquitous strings of electric lights. If you’re in India, happy Diwali!

To the rest of you, happy Halloween. Have a terror-filled, dark and gory holiday and (if you aren’t busy setting out candy or making last-minute adjustments to your costume) check out these designs created by our team. Pretty creepy, huh?

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Designs of the Quarter: Online Ad, Coupon, Vector Art

The results of this year’s third Designs of the Quarter contest are in, and as always, I’m proud to present some of the best work within Affinity Express.

Online Ad

Designs of the Quarter: online ad

This eye-catching ad was an easy choice for Design of the Quarter because it grabs attention. Regardless of the online newspaper’s headline, you can’t ignore the ad because it surrounds the content. Even better, it earned high praise from our client: “We need to keep maintaining the high quality we’ve become accustomed to through Affinity Express. This is an AWESOME piece of creative built by your team. Keep up this great work.” Read more of this post

The Potential of Social Media Marketing for Small Businesses

Small businesses seem to agree that social media marketing is effective.

  • “Creating a profile on a social network” was named the most effective marketing or advertising tactic. (MerchantCircle survey, 2011)
  • 34% of respondents who had used social media said it helped them reach new potential customers and 15% said it increased sales. (Deluxe Corp survey, 2011)

via eMarketer

However, they are yet to explore the full potential of social media.

This should soon change: 83% small businesses plan to use social media for business. Yet social media is far from being indispensable: only 4% small businesses can’t do without it. Read more of this post

Repurposing Content

100% RecyclableAs a marketer, I’m constantly inundated with advice on what I should be doing. Apparently, marketers are now publishers, but not the old-fashioned magazine publishers who only needed to worry about one issue for the month. We have blog posts to write (and they’d better be long and well-written and useful and frequent), newsletters to send out regularly to our subscribers, website copy to frequently update (to catch the attention of the elusive search engines), the Facebook page to continually update and monitor, the Twitter account to be briefly witty on, the press releases to send out and reach the media, sales collateral to keep engaging and current, events to plan for, and maybe ads to create and manage. Don’t forget the internal communication: at Affinity Express, for example, we have a quarterly newsletter, as well as memos and posters we often put up to inform our internal audience.

How does a small marketing team with limited resources do all this?

1. Read widely.

Not only is reading about industry news and best practices essential for you to learn, it also helps you think and may provide material for a blog post. I’ve blogged about a book I read (and that was a fiction book and not about marketing or business, so don’t be narrow in your selection), articles that I disagreed with, a blog post and speech that inspired me.  I also routinely cull industry articles and put in a few of the best links into our monthly newsletters.

2. Dig into what’s already available.

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Marketing for the Holidays

Start preparing for the holidays now!When the weather is warm, the sun is shining and kids are out of school, I think about . . . the winter holidays. It sounds counterintuitive but this is the best time to put together plans, place orders and get ahead of the requirements of the season. I realize the summer has already passed, but hope this post will help you catch up!

The best advice of all is to start as soon as possible. These days, holiday decorations go on sale the day after Halloween with good reason—many people start planning and purchasing early. That’s why, whether you are a B2C or B2B company, it pays to have a roadmap for the holidays before you start hearing carols and seeing inflatable snow men on your neighbors’ lawns. Read more of this post

Retail Client Achieves 65% Lower Costs and Half the Turn Time

Design for Retail Client

A design our team created for this client

We support several retail clients and their print design needs: in-store signage, flyers and image editing for product images on their websites are some typical products we work on. One of our clients is a leading grocery and pharmacy retailer with 2,500 stores, 140,000 employees and several well-known brands. In addition, the client also provides supply chain and business services to another 2,200 independent retailers. 

Cost Pressure and Inefficiency

In an innovative move designed to reduce costs, our client centralized production for the retail chains so all requests would come through corporate headquarters for better control and standardization. Yet they still needed a better way to provide support, reduce turn times and improve communication with external customers and internal design functions.

The company was outsourcing to a U.S.-based company, but the service was expensive and not meeting all their needs in the creative services segment. The company needed more productivity, lower costs and greater value for their investment.

As a result, the retailer made another breakthrough and decided to become one of the early adopters in the retail industry of business process outsourcing for advertising and media. The company selected Affinity Express, based on our reputation for transforming production for our clients, to build and operate an optimized onsite, onshore and offshore delivery platform, customized to meet the requirements of the client. Read more of this post

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