The SMB Marketing Opportunity for Mother’s Day

Last year, consumers spent an average of $140 each on Mother’s Day gifts for moms, wives, daughters, aunts and other special women. That was an increase of more than 10 percent over the previous year. As a publisher or marketing service provider, how do you drive more advertising revenue while helping your small- to medium-sized business customers capitalize on spending for the holiday? We have some great ideas. You might be able to try a few this year but have plenty of lead time to make the most of the holiday in 2014!

The overarching theme is that advertising has to do more than just tell people how great product and services are. It has to offer consumers something of value. When building marketing campaigns around Mother’s Day, there is an opportunity to thank mothers but also to give them discounts and other incentives. And don’t forget grandmothers—advertising can drive additional purchases for a second generation!

Here are some categories of advertisers for you to target that can tie in with Mother’s Day.

  • Traditional Gifts and Cards: Encourage businesses in this category to count down to Mother’s Day, feature a variety of products and services and remind consumers to prepare for the holiday.
  • Restaurants: Along the same lines, restaurants can use advertising to suggest people make reservations for the holiday. This is probably a good idea considering that approximately 80 million of the adults in the U.S. will be going out to eat on Sunday (about one third!).
  • Sandstone Grillhouse Mother's Day AdSalons/Spas: This category has really jumped on the Mother’s Day bandwagon. When advising local businesses, suggest they create “special experiences” for mothers. For example, package services that have never been bundled together before like a “mother-daughter” treatment or a massage, facial and pedicure for the ultimate pampering. Or they can provide discounts like “free $15 products with every treatment”.
  • Dentists: Mothers’ might take advantage of specials on teeth whitening and free electronic toothbrushes when coming in for cleanings or even discounted Invisalign packages.
  • Automotive: With the need to take kids to school, sports, conferences and doctor appointments, motherhood tends to involve a lot of driving. You can target mechanics or garages to offer discounted oil changes or tire rotations. It would also be appealing to provide free car washes with maintenance over a certain dollar amount spent.AutoZone Web Page
  • Optometrists: Tap eye care stores to offer mothers discount prices on name-brand frames that will help them feel good about themselves. With summer almost here, stores can also offer discounts on prescription sunglasses or buy one, get one deals.
  • Chiropractors: Help chiropractic offices promote packages of treatments or discounts, free massages with treatments or sample packs of products such as homeopathic remedies and mothers will feel healthier for the tough job they have.
  • Veterinarians: Most people think of pets as members of their family. Veterinarians might want to offer discounts to mothers who bring in their pets before Mother’s Day. If they offer accessories or other goods, they can provide free items when pets are brought in for their grooming or shots. Giving away bags of treats are also effective.
  • Non-Traditional Gifts: Depending on the mother, some might love gift certificates for piercings, sets of power tools or briefcases. Advertising unexpected products’ suitability for Mother’s Day can open up a broad opportunity for new revenue and attract mothers who appreciate a fresh, un-stereotypical approach from your advertisers.
  • PharmasavePost-Holiday: Advertisers can reach any mothers who might feel forgotten or who didn’t get quite what they wanted, and invite them women to pamper themselves. And you have the opportunity to sell more ads by extending the holiday timeframe!

It’s not easy to come up with a new and effective approach to Mother’s Day, but PS Print has some ideas on how you can offer a unique perspective.

  • Show Animal Moms and Babies: this works well, especially if you can include something related to the businesses featured in ads. If possible, try to go unusual rather than the standard kittens and puppies.
  • Pathways. Mothers help their children overcome obstacles as they grow, so pathways work as a theme in Mother’s Day designs.
  • Market to Sub-Segments: Mothers are a diverse group. Some cook, some are athletic and some are both. Identify target audiences as specifically as possible. If there are hobbies, professions, or pursuits shared by your advertisers’ audiences, then you can create designs to meet their needs. The more targeted the campaigns and the designs, the more revenue they will drive.
  • Condolences: If you can tie your products into an understanding of how much mothers have to endure with as they raise their children, you can establish a humorous slant. In this ad, the same effect is achieved but directed toward the children buying the gifts.

Edible Arrangements Mother's Day AdUltimately, on Mother’s Day the key to success for advertisers and their target audiences is to remember the holiday, according to Hotcards! That’s why there are three core points to stress in marketing copy:

  1. Mothers are important and underappreciated
  2. The day will be here before you know it
  3. If you forget, the consequences will be highly unfavorable

Beyond remembering Mother’s Day, you can provide these recommendations from 365 Days of Marketing to your advertisers to help them successfully leverage the holiday.

  1. Make sure you know what women want. Find out what the women in your target markets or the wives and mothers of your customers actually want. Survey customers about their favorite Mother’s Day gifts or what they plan to purchase for their own moms this year. Use social media to gather information. Use a poll to solicit customer and reader feedback but also to make specific Mother’s Day gift suggestions by listing ideas in the choices for poll questions.
  2. Make it very, very easy for people to buy Mother’s Day gifts and easier to buy from you than anyone else. Use email newsletters to make gift suggestions with one-click ordering. Allow ordering ahead for store pickup or include wrapping, gift cards and delivery services. Make specific suggestions that would be appropriate for the different women in their lives (e.g., moms, daughters, aunts, etc.). Provide last-minute creative gift options. Pre-package gift baskets with themes, such as outdoor lovers, exercise lovers, food lovers, movie lovers, makeup or pampering products, etc.
  3. Drive repeat business. Create Mother’s Day gifts that come with a good reason for the recipients or the buyers to come back to your business again soon. For example, a spa could offer a promotional price on a massage and a 20% discount for the next massage booked.
  4. Take advantage of the opportunity. Use Mother’s Day to target customers who might not normally buy from you but need gifts for their wives, mothers, etc. Think about giving them an incentive to come back for Father’s Day or another sale or event. Ask them to subscribe to your newsletter, follow you on social media or add to your direct mail list to receive future promotions. Set up an online survey form and invite them to rate their experience. And you can extend special offers via landing pages on your website or emails thanking them for their business.
  5. Conduct cooperative campaigns to reach the gift buyers. If you cater mostly to women, then your challenge is to get the word out to men about the great gifts you offer. Create strategic partnerships with businesses that target men, such as clubs at golf courses, recreational or outdoor sports facilities. For companies that target men, get them to swap: they promote your offering, while you promote theirs for Father’s Day. You can also conduct cooperative email or direct mail campaigns. Work with restaurants, bars or clubs that have high percentages of male patrons to place signage or table tents describing your products.

Have you seen any unusual and memorable Mother’s Day ads this season? What innovative approaches have you taken with  your advertisers and their products and services to set them apart during a cluttered advertising season?

Helping SMBs Market: the 12 Questions You Should Ask

Today, a diverse array of companies target small- to medium-sized businesses (SMBs) to provide marketing services and take advantage of their large sales forces, existing retail locations or related products to drive sales. We see this trend among publishers, financial services companies, office supply stores, printers, shipping franchises and many other categories. For example, there is a trend in recent years for newspapers to offer print and digital services and take on the role of digital agency for their local advertisers.

One of the challenges to launching successful campaigns and generating results for SMBs is getting a clear understanding upfront of goals, products and budgets. Sales teams have to sell high volumes of SMBs and gather critical information quickly for designers, copywriters and others to execute. Plus, their SMBs contacts might have limited marketing knowledge.

With this in mind, we’ve created a list of the essential questions to ask SMBs so you can build comprehensive marketing services programs that will deliver.

Small Business1. What does your business do?

When you know the scope of the business, the marketing plan can be focused rather than too broad and inefficient, according to Alex Burke of Demand Media. This is a good opportunity to learn about important industry terms that best describe the business, which can be used as keywords in various marketing channels. Plus, if there any legal requirements for advertising and other marketing materials, this is the time to find out.

2. Describe your products or services and the problems they solve.

Talk about the products and their features and benefits with your client. It can also be helpful to discuss the size of the market for each product and the client’s current market share, says Ian Linton of Demand Media. And just because you have a client in an established category doesn’t mean you automatically know what they want to sell and what is profitable for them (e.g., a cosmetic surgeon may be more interested in selling non-surgical procedures like Botox because they are more profitable). You should also ask about the biggest benefits products provide.

3. Who are your customers and what are their most pressing issues and concerns?

It is impossible to build a campaign to reach everyone. That’s why the best marketing plans are built on a clear understanding of ideal buyer profile, whether that means focusing on an industry segment like real estate agents or demographics such as young, single career women in urban areas. Another consideration is the most important decision makers. There are the actual buyers and the influencers. Food products tend to focus on women in their mid-30s as the main decision makers, but a happy family is featured as the end result of buying the products, notes Entrepreneur Magazine.

4. How long is the sales cycle?

Different marketing approaches support different buying timeframes. Fast food relies on quick sale volume and aggressive techniques, but selling financial services is a gradual process of establishing reputation and building trust over time. This affects the media and the tactics used.

5. What are the buying triggers?

For some companies, purchases are seasonal (e.g., accountants and software during income tax season) or they could be everyday occurrences like groceries. The circumstances influence what consumers want in solutions. In other words, you have to consider if fast and cheap are the major concern or if the audience wants quality that will last. Entrepreneur Magazine indicates that, by identifying the circumstances and key buying criteria, you get a list of traits to emphasize in marketing materials.

6. What are the geographic targets for your business?

You want to help the client focus efforts where they can do the most good, rather than casting a wide net. Take the time to delve into the locations where the client is selling now and where can they ship. Find out if they are focused on expansion and if they can handle a high response rate (if not, you might want to recommend a phased campaign).

7. Who are your competitors and what makes your company different?

Knowing the competitors enables designers to research how, when and where they advertise, in addition to structuring the client’s plan to better capture the target audience. Discuss how strong your client’s competitive advantage is and how the products compare with those of competitors. If the client has proof that his or her business is better (e.g., testimonials, case studies, etc.), it can be incorporated into materials to strengthen them and build credibility.

8. What is your pricing strategy?

Messaging, images and tactics will change based on the pricing strategy. A high-end, expensive brand will focus more on image compared to the low-priced leader, who will sell based on cost and need to drive volume. See the comparison between these two ads for Neiman-Marcus and Dollar General.

Neiman-Marcus Ad Vogue March 2013

Dollar General9. What factors affect your industry?

There are seasonal peaks and valleys, along with holidays, that can affect marketing programs and the placement of ads. Mother’s Day promotions are in full swing right now and the ads for florists and spas, candy companies and restaurants are common. It’s also a high-visibility time for home improvement companies because of the spring planting season. For some businesses, offering incentives might be important when sales volumes are typically low.

10. What do you want to accomplish?

What are the marketing objectives of the client? You need to understand what he or she is trying to achieve, whether that is market leadership or entering a new market where the company is unknown, suggests Ian Linton. The client may want to launch a new product or increase sales of existing products to new customers. Wherever possible, it is helpful to quantify so that proof of return on investment becomes easier. Targeting 1,000 website visitors per day or getting 10,000 sign-ups to a newsletter is easier to measure than “brand recognition” and helps you ensure the plan is relevant and focused.

11.   How do you market today?

Learn about what has and has not worked for the client. You can also gauge where there are gaps in the marketing approach and create a plan to fill them with the services you offer. Be sure to inquire about printed marketing collateral, print ads, direct mail, websites, online ads, emails and e-newsletters, deals of the day and social media like Facebook, Twitter, LinkedIn, FourSquare, etc.

12.   What is the budget and time frame for the marketing program?

It’s not the easiest question to ask but you have to know how much the client is willing to spend. Furthermore, the combination of the goals and the budget tells you whether the expectations are realistic (Allan Pollett). You can also provide guidance on what additional tactics fit into the budget or what would have to be spent to leverage other approaches.

If you serve SMBs with marketing services, what other questions do you ask your contacts? Which of these do you believe are the most critical to achieving success for clients? Do you have another means for gathering this kind of information?

Happy World Communication Design Day

World Communication Design Day has been celebrated on April 27th since 1995. The International Council of Graphic Design Associations (ICOGRADA) designated the day to recognize the role of communication design and the graphic design profession around the world.

Though graphic design is often thought about in relation to advertising and marketing, the uses are extensive. The fields of administration, education, entertainment and many others use graphic design on various levels to convey information. Graphic design affects our understanding and opinions and shapes our actions and decisions. It determines the impact of information, whether it be through color, form or type; including the smallest street sign, the websites we browse, the products we purchase and the books we read.

World Communication Design Day

Graphic Design

Graphic Design is an interdisciplinary, problem-solving activity which combines visual sensitivity with skill and knowledge in areas of communications, technology and business. Graphic design practitioners specialize in the structuring and organizing of visual information to aid communication and orientation.

The Association of Registered Graphic Designers of Ontario

Graphic Design Process

The graphic design process is a problem-solving process, one that requires substantial creativity, innovation and technical expertise. An understanding of a client’s product or service and goals, their competitors and the target audience is translated into a visual solution created from the manipulation, combination and utilization of shape, color, imagery, typography and space.

Australian Graphic Design Association (AGDA), Profile/Purpose

World Communication Design Day is an important occasion for Affinity Express and our more than 1,500 employees. We salute our team for their hard work for clients and their commitment to delivering high quality work on time, day in and day out!

What does graphic design mean to you? If you submit pictures of online or offline designs that have affected you in some way, we’ll share the best entries in our next blog post.

How to Engage Retail Customers with a Good Blog

“The next five years will bring more change to retail than the past 100 years. In the next 10 years we will not recognize retail as we know it” (Daily Chronicle, August 15, 2012).

The way people get and share information, communicate, transact business and even socialize is changing at a rapid pace. We have started using tools and technologies to capture information, communicate and conduct transactions regardless of the time or place. I now use phones and bar codes to shop for my kitchen and I am sure many consumers like me are doing the same.

girls-shopping-online-and-by-mobile

We are in a new era of shopping by using gadgets

These are savvy, skilled shoppers, who put a high level of importance on individualism, self-fulfillment and personal involvement. This presents an opportunity as well as a challenge for small- and medium-size retailers who have personal relationships with many of their customers but also face the daunting task of using technology to increase their reach. In such a climate, every opportunity to interact with the customer becomes crucial.

Why would potential customers be more interested in reading a blog than going to a website? It’s the same reason why people prefer entertaining/educational articles over ads. “Roughly six times as many people read the average article as the average advertisement” (Ogilvy on Advertising, David Ogilvy). Online customers trust blogs as they are more personal, with consumers sharing their experiences. Shoppers also use blogs to connect, discover, find, filter and try the next new thing in the market. Thus, a blog becomes a powerful platform to connect with shoppers on a one-to-one basis.

Read more of this post

Social Media Marketing at Ad-Tech

Some quick notes from yesterday at ad-tech. We stayed in the social media track, because there were interesting topics up, and I was excited to see Chris Brogan, whose blog I read religiously, in person!

David Fischer, the Vice President of Advertising and Global Operations at Facebook, revealed that if you reach out to your fans and their friends, you get 81 times the distribution. Nielsen statistics also indicate that 68% are more likely to remember an ad with social context, twice as likely to remember the message and four times as likely to buy.

So how do you build your brand on Facebook?

  1. Connect
  2. Engage
  3. Inspire

Well, that sounds easy! Also remember, your social media strategy is really your people strategy. Create personalized experiences and let people share them. Read more of this post

The Potential of Social Media Marketing for Small Businesses

Small businesses seem to agree that social media marketing is effective.

  • “Creating a profile on a social network” was named the most effective marketing or advertising tactic. (MerchantCircle survey, 2011)
  • 34% of respondents who had used social media said it helped them reach new potential customers and 15% said it increased sales. (Deluxe Corp survey, 2011)

via eMarketer

However, they are yet to explore the full potential of social media.

This should soon change: 83% small businesses plan to use social media for business. Yet social media is far from being indispensable: only 4% small businesses can’t do without it. Read more of this post

Designing Multiple Pieces of Marketing Collateral for a Brand

When Affinity Express first became a sponsor of Go Red For Women, we offered our design services free of charge and thought we might help the organization with invitations or maybe a flyer or two. Little did we know that we would ultimately produce more than 100 pieces! We started in November by updating educational materials to demonstrate our capabilities and ended by providing all of the local support for the big annual event on February 25, 2011 to complement materials provided by the national organization. In fact, during the week before the luncheon, we completed approximately 40 designs.
 
The fundraising efforts were a tremendous success (the campaign total to date is just over $900,000), but what made our contributions effective was the way we took an established logo and national design requirements, and built upon them to set the Chicago chapter of Go Red for Women apart. It is an excellent example of how to create materials for your clients that are true to their brand while increasing effectiveness and satisfaction by interpreting that style in new and innovative ways.
 
Affinity Express Senior Designer for Marketing Mel Fernandez was responsible for all of these designs and has advice for designers who need to develop and execute these types of campaigns (and providers who want to grow beyond delivering individual products to capture a greater share of business from clients).

Next Day Flyers Incorporates Affinity Express Design Services into Product Mix

Our client, Next Day Flyers, is promoting its new design services through which customers can have their information, including text, logo and other images, incorporated into personal custom designs.

Like Next Day Flyers’ printing, the turnaround time is quick. Once a customer decides to use the in-house design services, and information is exchanged, they usually receive an email proof in about 24 hours. When the design is approved it goes straight to print.

And guess who is providing those design services? You’re right. Read more of this post

Click Asia Summit in Mumbai, India: Social Media Edition

The first post is here.

I was less impressed by sessions that were more of a product demo or a sales pitch. I’m going to take an easy shot here at the session by LinkedIn’s Sandeep Suvarna that was ostensibly about “B2B social media” but was only about LinkedIn. Really, if you use LinkedIn more than casually, you know of the existence of LinkedIn’s Company and Product pages. It might be more efficient for LinkedIn to make videos demonstrating these features instead? However, I did find a few things to work on, so I definitely wouldn’t say this one was a waste.

Apart from LinkedIn, we also had special sessions for Facebook and Twitter. Both were conducted by Pradeep Chopra from Digital Vidya, and both focused on strategy and tactics as opposed to features. The one on Facebook, in particular, was extremely interesting, and Pradeep used several case studies to drive his points home.

Here were some of his tips for driving engagement from your Facebook fans by tweaking content: Read more of this post

Click Asia Summit in Mumbai, India: SEO Edition

When I first heard about the Click Asia Summit, I immediately wanted to go. Not only was I likely to learn a lot from the scheduled sessions on SEO and social media marketing, but much of the discussion was also likely to be relevant to our business as a provider of interactive advertising and marketing production.

So I was really glad to be able to go, and have an experience that lived up to my expectations and more! Here are some of my highlights from the event: some sessions I loved, some things I learned, some people I met. Read more of this post

Affinity Express on the Inside Business TV Show

Affinity Express was featured on the Inside Business TV show on Fox Business on June 26. You can watch the video here, or read the transcript below the fold.

Read more of this post

Ad Production for Marketing Companies

Affinity Express works on marketing communications and advertisements, both print and online, so I am sometimes asked if we compete with marketing firms and ad agencies. The short answer: no, we don’t. They are clients or prospects for us, not competitors.Ad Production for Marketing Companies

But how does this work? Let me explain.

A leading marketing services firm is a client. They have a thriving direct marketing business, reaching 100 million consumers each week and working with 15,000 advertisers. Their quality standards, it goes without saying, are impeccable.

And they have worked with Affinity Express since mid-2006, to get reliable ad production delivered at fast turnaround times and low costs. Read more of this post

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