9 Tips on Getting the Most out of a Conference

November 18, 2011 by Leave a comment

Attending a business conferenceIf you’re like me and work in a small department, conferences are an incredible opportunity to learn about what’s new in your field and meet people who do similar work. I went to my first two professional conferences this year, the Click Asia Summit in Mumbai and Ad-tech in New York. I was extremely excited to meet speakers I’ve read and heard of, people doing incredible things in marketing, and just meet a group of fellow marketers and chat with them about challenges we all face.

But if you have a tight budget (and who doesn’t?) conferences, including traveling to them and staying at hotels, can be extremely expensive. So how do you make the most of every single industry event you attend?

1.  Find the best events

This is obvious, but also probably the most important. With so many events in the year, which one(s) give you the most bang for your buck? Research online, read blog posts on the last year’s events, and ask people (both on Twitter and your real-life colleagues). What are your objectives? What do you want to learn about? What kind of people do you want to meet? Figure all this out and then check out which event makes the most sense for you. Read more of this post

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Social Media Marketing at Ad-Tech

November 10, 2011 by 4 Comments

Some quick notes from yesterday at ad-tech. We stayed in the social media track, because there were interesting topics up, and I was excited to see Chris Brogan, whose blog I read religiously, in person!

David Fischer, the Vice President of Advertising and Global Operations at Facebook, revealed that if you reach out to your fans and their friends, you get 81 times the distribution. Nielsen statistics also indicate that 68% are more likely to remember an ad with social context, twice as likely to remember the message and four times as likely to buy.

So how do you build your brand on Facebook?

  1. Connect
  2. Engage
  3. Inspire

Well, that sounds easy! Also remember, your social media strategy is really your people strategy. Create personalized experiences and let people share them. Read more of this post

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Repurposing Content

October 21, 2011 by 3 Comments

100% RecyclableAs a marketer, I’m constantly inundated with advice on what I should be doing. Apparently, marketers are now publishers, but not the old-fashioned magazine publishers who only needed to worry about one issue for the month. We have blog posts to write (and they’d better be long and well-written and useful and frequent), newsletters to send out regularly to our subscribers, website copy to frequently update (to catch the attention of the elusive search engines), the Facebook page to continually update and monitor, the Twitter account to be briefly witty on, the press releases to send out and reach the media, sales collateral to keep engaging and current, events to plan for, and maybe ads to create and manage. Don’t forget the internal communication: at Affinity Express, for example, we have a quarterly newsletter, as well as memos and posters we often put up to inform our internal audience.

How does a small marketing team with limited resources do all this?

1. Read widely.

Not only is reading about industry news and best practices essential for you to learn, it also helps you think and may provide material for a blog post. I’ve blogged about a book I read (and that was a fiction book and not about marketing or business, so don’t be narrow in your selection), articles that I disagreed with, a blog post and speech that inspired me.  I also routinely cull industry articles and put in a few of the best links into our monthly newsletters.

2. Dig into what’s already available.

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Marketing for the Holidays

October 11, 2011 by Leave a comment

Start preparing for the holidays now!When the weather is warm, the sun is shining and kids are out of school, I think about . . . the winter holidays. It sounds counterintuitive but this is the best time to put together plans, place orders and get ahead of the requirements of the season. I realize the summer has already passed, but hope this post will help you catch up!

The best advice of all is to start as soon as possible. These days, holiday decorations go on sale the day after Halloween with good reason—many people start planning and purchasing early. That’s why, whether you are a B2C or B2B company, it pays to have a roadmap for the holidays before you start hearing carols and seeing inflatable snow men on your neighbors’ lawns. Read more of this post

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Recreating A Printed Document

September 23, 2011 by Leave a comment

From time to time we are sent scans of printed documents and asked to make changes. This may seem like a simple thing to do, but it can actually be quite challenging. Even changing a phone number can lead to a great deal of work and take many hours depending on what is provided.

Here’s an example of an order we received recently that will help me illustrate this point.

Front of postcard

This is the front side of the postcard (I blacked out the company details)

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Eight Tips on Organizing a Great Event

September 21, 2011 by 2 Comments

Event planning often falls under marketing, whether that means trade shows, client visits or corporate meetings. And if you are a small- to medium-sized business, the chances are you don’t have a budget to hire an outside firm or a consultant. We’re just back from the Affinity Express annual strategy workshop and I’m glad to say that it went quite well, from the hotel to the meals to the events. Based on this recent experience, here are some suggestions to increase the likelihood of success for your event, regardless of the type of meeting or the industry you are in.

1. Visualize the Details

This is probably the tactic that has helped me the most, especially when it comes to large events. You have to know the venues, details and agenda better than anyone. Plus, you should see them from the perspective of your participants. When you envision through how guests will enter, what they will see, what they will need and what they will expect, you can effectively cover all of the details. Your goal is to have the attendees relax and feel completely taken care of, even when you’re having a straightforward business meeting.

This is one reason why you see signs with group names and directions in hotels when there are events. Having people wander around aimlessly, wondering where they are supposed to go, is not the best start to a gathering. The annual event for the Chicago chapter of Go Red For Women was a great example of effective signage. It was a large hotel and there was no doubt where to report, check your coat, find the ballroom, etc. They answered all the questions before they could be asked (and we were proud to have helped design the signage).

Dinner at the strategy meeting

Dinner was a time to relax and have more informal conversations

For our dinners around the strategy meeting, I had perused the menus and arranged for special requirements in advance. Each day, I arrived early to meet the servers, select wine and appetizers, discuss the approach with the staff and ensure everything was set up the way I wanted. Over the course of four days, my boss never started a question with, “Did you . . .?” When our guests arrived, they didn’t have to think, just enjoy themselves, which they certainly did. I’m not naming names but there was spontaneous karaoke at one point! Read more of this post

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Generating New Ideas for Blog Posts

September 9, 2011 by Leave a comment

Blogger's blockIt is blog publishing day and you are staring at a blank screen but your to-do list has reached epic proportions. All of your contributors are mysteriously offline. What can you do to get the creative juices flowing so you can post something other than a blog about writer’s block?

Here is the list I run through when all else fails.

1.     Interview Someone

I know from experience that it is almost impossible to push someone (especially someone who isn’t a professional writer or marketer) into sitting down and quickly turning out an insightful post. Instead, schedule a 15-minute call and submit questions in advance. Then take notes on the conversation. You’ll be able to ask follow-up and clarifying questions much easier this way. Then you can get some supporting research and other opinions while your subject scurries off to other tasks. You can also interview outside contacts, customers, analysts, etc. Just decide in advance what you want to know so your conversation has focus.

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Learn Marketing from the Competition

September 6, 2011 by 5 Comments

Spy on your competitors' marketing activities How much time and effort you need to spend on marketing depends partly on what your competitors are doing. Are they doing something that you aren’t, and that might work for you? Are they getting a lot of visibility online, and you need to catch up fast? Or are they relatively clueless, and you just need to keep on doing what you’re doing?

Here are some areas you can easily look at and see how your competitors fare. All you spend is some time at your computer.

1. Website

How effective is your website versus your competitors? It’s time to find out.

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The 6 Most Essential Marketing Activities

September 2, 2011 by 2 Comments

You’re a small or medium business, and your marketing team’s really small (or you don’t have one). You see so much advice around, so many things you need to do: SEO, email marketing, PR . . . where do you even start?

Believe me, I feel your pain. Always having worked in small marketing teams with a very limited budget, I know you’re expected to do a lot with next to nothing. How do you prioritize?

Below are the six most essential marketing activities that I believe every business should work on, in order of priority. So if you’re just starting out, you can start with #1 and work your way down. Read more of this post

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Newspaper Publishers Offer Digital Services through BPO

August 26, 2011 by Leave a comment

News onlineAfter years of cost cutting, why are some newspaper publishers actually staffing up their in-house digital production operations and investing in technology and tools for new interactive services like video advertising, deals-of-the-day, social media services, etc.? As newspapers rethink and reinvent their business model, they should engage business process outsourcing to generate profitable revenues that will sustain their businesses and pay for quality journalism well into the future.

In 2010, advertising revenues for newspapers continued to fall, about 6.3% for the year. Print circulation also continued to decline (5% daily and 4.5% for Sunday), according to The State of the News Media 2011, Pew Research Center’s Project for Excellence in Journalism. On top of that, the past year saw a surge in expenses, which puts limits on funding both for experiments and for maintaining editorial quality in print and digital formats. Read more of this post

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A Five-Step Recipe for Marketing Success

August 9, 2011 by 2 Comments

Cinnamon pecan buns

My cinnamon pecan buns

You’ve already heard that I work long hours juggling multiple priorities in my role with Affinity Express. When I show up at the office armed with trays of decadent desserts my coworkers, I invariably hear the question: “How do you find the time?” 

The answer is that I make the time because baking not only gives me a welcome break from work but also reinforces the way I approach marketing and gives me an opportunity to think through more complex challenges. Let me explain.

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How to Outsource Marketing Design and Keep Your Brand Consistent

August 3, 2011 by Leave a comment

Print ad for laundry service

Print ad created by Affinity Express

As I ask (and answer) in my post at Search Engine People, how do you outsource marketing without losing your voice? Let’s take design. How do you outsource design of your ads and marketing materials without losing consistency?

Managing an outsourced team can be no different (or difficult!) than managing a team in-house, provided you follow the rules.

For example, rule #4:

Give detailed, specific instructions.
I can’t tell you how many times our clients fail to do that and are surprised when our designs don’t match their expectations. If you have something specific in mind, you have to really tell them what you mean. You can’t just say “make it like our current logo, only better.” You have to say, “I don’t like this black box in our logo because it makes us seem unapproachable. Replace it with something pink and poufy and transparent.” Yes, the designer will use their judgment: that’s what you’re paying them for. But you can’t give them vague statements and expect them to read your mind.

Now go over and read the rest. Don’t forget to tell me what you think I got right and what I missed.

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Designs of the Quarter: Video, Print Ads, Flyers and Image Editing

August 1, 2011 by 1 Comment

For our second Designs of the Quarter contest this year, we called for entries in the categories of: flyers, print ads, video ads and image editing. Now that we’ve shared the good news with our team in our newsletter, we’re pleased to let you know about the winning designs.

Flyer

This flyer stood out because the image ties in perfectly with the headline, “Healthy Kids” and grabs attention. The boy looks ready to take on the world! Plus, the layout of the text lets readers easily grasp the point: donations are requested for this worthy cause. When you have so little time to engage, it is important that messages come through quickly.

Designs of the Quarter: flyer
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SMBs and Social Media Marketing

July 14, 2011 by 3 Comments

Facebook design created by Affinity Express“Small and medium-sized businesses look for new customers on social media,” eMarketer says. The article quotes studies that say SMBs find social media effective and important for marketing.

The best part of that article, though, (in my completely biased opinion) is that they reference our survey on the use of online marketing and advertising by SMBs, and the fact that 50% of our respondents reported having used social media marketing.

Interestingly, another survey quoted by the article found that 83% SMBs planned to use social media marketing this year. Even more interesting, nearly two-thirds of SMBs in another survey said they used Facebook alone to promote their business.

All of this attests to the growing prevalence and effectiveness of social media marketing. This is in line with my own assessment as well. As a company, we’ve seen more orders for social media work in the past few months (designs for Facebook tabs or Twitter backgrounds, for example). We have trained and are training our people on the peculiarities of designing for social media. Our E-Marketing Manager Unmana Datta recently had an article on Facebook marketing published in Supplier Global Resource, a publication targeted at promotional products suppliers. Read more of this post

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Lack of Affordable Resources is the Biggest Challenge SMBs Face with Online Marketing

June 28, 2011 by 1 Comment

So how can more SMBs embrace the advantages of online marketing? If online marketing is actually more effective than they think and small businesses lack the resources and the knowledge to use it more effectively, how can this change?

But first, some more data. We asked our respondents about the challenges they face in online marketing.

Challenges of Online Marketing for SMBs: Affinity Express survey

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Branding is NOT a Luxury

June 23, 2011 by 5 Comments

White beverage boxes with blue caps: no branding or textThey’ll tell you, you can’t afford to think about branding if you’re a small business. They’ll tell you it’s a luxury because it’s only for the Cokes and the BMWs. They’ll tell you you have better things to focus on, like sales, for example.

They’re dead wrong.

Anyone who says any of the above doesn’t have any idea what branding is. Branding doesn’t mean you spend millions on an advertising campaign that features sports stars and TV celebrities. What it does mean is that all your communications—from the sign outside your office to your website to the uniforms your staff wear—all show the kind of business you are (or want to be). They communicate that you’re great at what you do and that you want to serve your customers. Branding says whether you’re a fun, casual workplace or a staid, old-fashioned one. It reinforces whether you’re in business for the long haul or a fly-by-night operator. It helps your customer connect and remember every experience they had with you and to like buying from you so much they’d be willing to drive across town or pay 30% more.

Now tell me that isn’t important to you.

So how do you brand if you’re a small business and can’t afford an ad agency? Here are some simple rules to follow. Read more of this post

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Online Marketing Effectiveness: Affinity Express Survey Results

June 21, 2011 by 1 Comment

In my last post, I shared some of the results of our recent survey of our SMB customers. While I found the number of respondents using online marketing surprisingly low (63%), it informed us that SMBs (or our respondents in particular) aren’t very well-informed about online advertising and marketing, which is reflected in their low use of relatively easy and affordable channels such as online ads and blogging.  

Therefore, I was less surprised at their assessment of the effectiveness of online tactics. While 56% found online advertising and marketing somewhat or very effective for their businesses, fully 44% found it ineffective. I believe this is less an indictment of online marketing and more an indication of the need to educate SMBs about these tactics.

Effectiveness of online advertising or marketing: Affinity Express survey

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Marketing on a Budget

June 14, 2011 by 2 Comments

Web ad designed by Affinity Express

Web ad designed by Affinity Express

When you are a small- to medium-sized business, you have a few options when it comes to marketing your company:

  • Hire an agency—“No way, that’s too expensive!”
  • Do it yourself design—“That takes so much time and I’d have to learn different software for all the online and print vehicles!”
  • Don’t do anything—“Yeah, I’m sure potential clients will find out about my company by telepathy and break down my door to buy my products and services!”

Many Affinity Express clients are large companies that provide services to small- to medium-sized businesses who are often challenged because they have limited resources for marketing—small teams, low budgets and a lack of expertise, especially when it comes to newer interactive tactics. So, as a company, we understand the problems.

But as a professional, I live with this every day.

The Dilemma

When I joined the company, and for several years afterward, “the Marketing Department” was Kelly Glass. My budget covered a salary and almost nothing else. Read more of this post

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Only 63% of SMB Respondents Have Used Online Advertising or Marketing: Affinity Express Survey

June 10, 2011 by 5 Comments

In our recently concluded survey of our small business customers, we asked them about their use of online advertising and marketing tactics.

63% respondents have used online advertising and marketing: Affinity Express survey

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Why Commenting On A Blog Is Like Going To A Dinner Party

June 7, 2011 by 1 Comment

Don't forget to use coasters!As several commenters pointed out on this post, there’s not much difference between virtual and “real” face-to-face communication except for the medium you use. The same rules apply: remember your manners, put the other person at ease, be cheerful, be gracious.

That is the premise of my post over at Search Engine People. In my several years of exploring the blogging medium, I’ve realized how powerful commenting can be as a way of making new contacts. If you leave witty insightful comments on someone’s blog, they or their readers may want to follow you back to your blog and see what you write. You can find people whose views you agree with, and a blog comment saying so might even lead to a friendship. (I have several friends whom I’ve got to know through blogging, and I know that’s pretty common.)

You can also get business opportunities. The reason why I was invited to post on the Search Engine People blog in the first place is because the editor liked a comment I left on a post there.

And if that’s not enough to get you to go over and read my post, here is one of the tips I share:

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